Arvist launched Claims Management, a new product that automates the overage, shortage, and damage (OS&D) claims process from initial documentation through dispute resolution.
“We built Arvist so warehouses wouldn't have to change how they work to get better results. That started with automated QC stations catching problems at the source," says Nilay Parikh, founder and CEO of Arvist, "But claims and chargebacks still show up, that's just the nature of shipping. Claims Management is us applying the same idea to that side of the business: automate it, don't make anyone change their process to use it."
Key takeaways:
· Arvist's quality control stations already document shipment conditions throughout the warehouse, from receiving and putaway to packing stations, conveyors, and outbound docks, verifying counts, detecting damage, and creating time-stamped visual audit trails using off-the-shelf security cameras.
· Visual evidence captured during quality control inspections is automatically compiled into the documentation a claim requires, with the photos, timestamps, and shipment details already attached.
· Claims Management populates OS&D claims forms directly, eliminating manual data entry.
· The platform manages claims correspondence with end users, keeping disputes moving without requiring staff to chase every exchange manually.
· Claims Management integrates with the more than 80 WMS and ERP platforms Arvist already connects to, and deploys in days using existing infrastructure.
· Claims Management is designed for third-party logistics (3PL) providers, quality assurance and OS&D coordinators, operations and supply chain leaders and finance teams.
