By 2031, 60% of supply chain disruptions will be resolved without human intervention as AI enables increasingly autonomous supply chains, according to Gartner, Inc.
“As more frequent and complex disruptions continue to test response capacity, organizations are moving toward AI that can sense and act in real time to improve the consistency and speed of decisions,” says Julia von Massow, director analyst in Gartner’s Supply Chain practice. “CSCOs should focus on expanding autonomy in a controlled manner by starting with low-risk decisions and building the data and governance needed to grow automation capabilities responsibly in the coming years.”
Key takeaways:
· Many chief supply chain officers (CSCOs) are responding by rapidly embracing agentic AI capabilities, or plan to do so within the next two years.
· A Gartner survey from October 2025 indicated “changes in ways of working driven by advancements in AI and agentic AI” will be the most influential driver of future supply chain performance over the next two years.
· Current technological immaturity and data availability issues should, for now, restrict full automation to low-risk decisions.
· More autonomous supply chains will require new governance models, with CSCOs taking partial responsibility for overseeing AI-enabled decision making and ensuring compliance with emerging laws and notable regulatory developments worldwide.
