Firehouse Subs to Achieve Better Supply Chain Visibility with ArrowStream

The fast-growing restaurant chain adds software solution to enhance supply chain and to support growth plan

ChicagoOct. 1, 2014ArrowStream, Inc., a supply chain software-as-a-service (SaaS) provider, announced that Firehouse Subs, one of nation’s Restaurant News Top 10 Growth Chains, selected ArrowStream’s OnDemand solution to improve purchasing visibility, operate more efficiently and drive bottom-line savings.

Founded in 1994, Firehouse Subs grew to over 800 restaurants in 42 states and Puerto Rico, and plans to increase that number to 2,000 locations by 2020. To support this aggressive growth plan, the supply chain team at Firehouse Subs realized it needed the right technology solution to better implement its initiatives and continue to provide quality service to its franchisees.

“OnDemand delivers the data and tools we need to make proactive supply chain and business decisions,” said Matthew Riddleberger, vice president of supply chain services at Firehouse Subs. “Bringing value to our franchisees is my team’s number one priority, and OnDemand supports this commitment in many ways.”

With OnDemand, Firehouse Subs has a comprehensive supply chain solution that streamlines processes and identifies opportunities. Managing food spend, contracts, inventory and quality assurance are all centralized processes within OnDemand’s single data platform. OnDemand also has the unique capability to identify pricing errors before they occur, which ensures valid pricing to the restaurants, and minimizes the audit and recovery process with distributors.

“Our customers utilize OnDemand to change the way they do business. Instead of spending time trying to gather and spot audit data, they are now able to have access to current information, realign business units and become more strategic in their decision-making,” said Jeff Dorr, chief customer officer at ArrowStream. “On top of delivering our technology solutions, we partner with our customers to provide industry best practices.”