Four-store grocery chain Dash’s Market will soon offer click-and-collect, curb-side grocery pickup in Western New York, according to The Buffalo News. Tops and Wegmans are also considering the concept.
“It’s only a matter of time before it becomes ubiquitous,” said Burt Flickinger III, a grocery expert and managing director at Strategic Resource Group.
Dash’s will be the first traditional grocer in Western New York to offer the service, which allows a customer to select a shopping list of items online, then have them either delivered at home or loaded into their vehicle at the store’s curb.
Click-and-collect grocery pickup is an emerging trend that’s catching on quickly. Supermarkets across the U.S. and Europe already offer the service and many more are studying it.
Sam’s Club offers Click ‘n’ Pull, a service that allows customers who submit online orders by 5 p.m. to pick them up in the store the following day. That program is free to club members, but many item categories are not available with the service and customers have to go the inside the store to the service desk to retrieve their purchases. Sam’s Club has stores in Cheektowaga, Niagara Falls and Jamestown.
Wegmans began testing a click-and-collect program of its own at its Pittsford store earlier this year called “personal shopping.” And while Wegmans has no plans to expand the program to Western New York at this time, the service is picking up steam at the pilot store.
“It’s going well at Pittsford,” said Michele Mehaffy, a Wegmans spokeswoman. “We have several new users each week, and we have many who are using it on a weekly basis.”
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