Food and beverage shippers are the biggest believers in KPIs, according to Logistics KPI Benchmarks, By Industry, released by RXO in collaboration with Qualtrics.
“Understanding how the entire freight market approaches KPIs is an essential foundation, but different industries can have slightly different norms and requirements,” says Ben Steffes, VP, solutions and strategy at RXO. “Shippers want to know how their direct industry peers are setting and managing their KPI benchmarks. Now, with data from hundreds of companies, they can see exactly where other shippers in their vertical are setting the standard.”
Key takeaways:
- A large majority (96%) of food and beverage shippers believe KPIs are an essential part of logistics management.
- When asked to rate their ability at tracking supply chain metrics, healthcare was the most likely to rate themselves as advanced (58% of respondents, which was 14% ahead of the average).
- 74% of healthcare shippers and 73% of retail shippers stated that they’re using AI in their logistics operations, the highest reported usage.
- 72% of automotive and 69% of consumer packaged goods (CPG) respondents said they’ve raised their carrier KPI standards in response to increasing consumer expectations, making them the only two industries above the average (60%).
- With an average of 39% of respondents whose expectations exceeded industry standards across core logistics KPIs (on-time pick up, on-time delivery, primary tender acceptance, shipment lead time, payment terms, and demand forecasting accuracy), manufacturers were the most demanding industry.
“Managing supply chain data is incredibly important for shippers, regardless of industry. Modern logistics professionals can check their strategies against these profiles as they determine what technologies to use, which metrics to track, where to set benchmarks, and how to leverage data to drive efficiency,” Steffes says.
