Only 36% of chief procurement officers (CPOs) are very confident in their ability to redesign roles and processes around AI, according to a survey from Gartner, Inc.
“Procurement teams are seeing productivity gains from GenAI, but without intentional redesign of roles and processes, those gains remain confined to the individual level,” says Fareen Mehrzai, senior director analyst in Gartner’s Supply Chain practice. “To improve returns on their AI investments and unlock organizational gains, CPOs must design next-generation human roles focused on guiding AI toward achieving real financial outcomes, rather than mere efficiency gains.”
Key takeaways:
· The survey showed that current GenAI deployments in procurement are improving individual productivity in areas such as time savings, amount of output and quality, but those results decline significantly at the team output level.
· This gap exists because procurement operating models have not evolved quickly enough to reflect the impact of GenAI on existing roles.
