FarEye launched PILOT, an agentic AI dispatcher designed to autonomously manage end-to-end logistics dispatch workflows with human-in-the-loop governance.
Built for enterprise logistics operations, PILOT coordinates 11 specialized AI agents across planning, execution, and control. The platform helps teams plan routes, manage driver rosters, validate delivery data, recover failed deliveries, audit proof of delivery, and reconcile invoices.
“The dispatcher is the most underserved role in logistics, burdened by spreadsheets while carrying the entire operation,” says Gaurav Srivastava, co-founder and CPTO, FarEye. “PILOT is the AI co-pilot they deserve and the financial edge organizations need. While traditional firms pay a legacy tax of manual routing and high headcount, PILOT-enabled businesses can reduce cost-per-delivery and significantly improve dispatcher productivity.”
Key takeaways:
· PILOT is designed to reduce operational load by automating routine decisions while keeping dispatchers in control of high-risk exceptions.
· Across enterprise deployments, its AI-led capabilities have delivered a 95% reduction in dispatcher hours, 3–5 times fewer dispatchers needed per hub, 17.5% lower cost per delivery, and 90%-plus first-attempt delivery rates.
· PILOT is built as an MCP-first, bolt-on solution that integrates with existing TMS, OMS, and WMS stacks without requiring enterprises to rip and replace current systems.
