Roadrunner rolled out of its new enterprise-wide pickup and delivery (P&D) software featuring advanced track-and-trace capabilities.
“Roadrunner’s comeback story proved that bold transformation is possible in LTL. That chapter is behind us now. Today, we’re building on our leadership in direct metro-to-metro smart long haul and launching a new era where AI-powered technology turns uncertainty into clarity and unpredictability into certainty. Our ambition is not just to lead the category we created, but to become the most tech-forward carrier in the industry. That means more customers, in more markets, can trust Roadrunner as the best national carrier and it means shippers can move more freight, more reliably, with predictable delivery, faster, with real-time visibility and confidence as we revolutionize what long-haul LTL can be,” says Nathalie de Champlain, Roadrunner’s chief transformation officer.
“Roadrunner has now deployed its new pickup and delivery (P&D) software across all of its brick-and-mortar terminals, completing the rollout ahead of schedule. The platform integrates advanced track-and-trace capabilities and leverages AI-optimized route planning using the Traveling Salesman Problem (TSP) algorithm,” adds David Rumpf, VP of technology.
Key takeaways:
- Real-time driver visibility: Customers can see exactly when shipments are picked up and delivered, with pilot markets offering live views of driver location, next stop, and estimated pickup or delivery times.
- Automated notifications: Text and email alerts with account-level subscription options keep shippers informed without manual follow-up.
- Advanced shipment tracking: Roadrunner’s website now provides full tracking visibility across the entire delivery cycle.
- Self-service appointment scheduling (pilot): New tools let customers schedule deliveries directly—part of a broader strategy to expand customer-controlled self-service features and functionality.
- API leadership: Building on its early adoption of the NMFTA eBOL 2.1 standard (now powering 20% of all BOL API traffic), Roadrunner has introduced a new pickup API standard. The company is also piloting freight profile APIs that will provide customers with preliminary visibility into freight charges ahead of similar initiatives currently being designed by NMFTA’s LTL digital council framework.
