Albertsons is betting on cloud solutions from Microsoft Corp. to transform the shopping experience for both customers and employees. By leveraging Microsoft Azure as the grocer's preferred cloud platform, Albertsons will be able to reduce friction in the shopping experience.
"We are reimagining the future to serve customers in a way they want to interact with us across all channels," says Anuj Dhanda, Albertsons Cos. executive vice president and CIO. "Our partnership has already produced an innovative way to save time at the gas pump. Microsoft's strengths in cognitive technologies, artificial intelligence and data science applied at scale at Albertsons Companies will transform the customer experience in our stores and digitally."
By utilizing Microsoft products, the partnership will have immediate and long-term initiatives to digitally transform the customer journey, optimize operations and deliver better products and services. Microsoft 365 is enabling both corporate and store employees to benefit from a modern and secure work environment.
Moving forward, the two companies will work together to leverage Azure and Azure AI and other Microsoft Cognitive Services to transform the shopping experience by eliminating the friction customers experience at the grocery store, such as not finding the products they want, longer-than-usual waits at the deli or meat counters and checkout lines. The solutions can also help anticipate out-of-stocks and misplaced items.
"Customers today have endless choices when it comes to where they shop for groceries, gas and everything in between," says Shelley Bransten, corporate vice president of Worldwide Retail and Consumer Goods at Microsoft. "We're excited about the unique experiences that Azure and Azure AI are enabling for Albertsons Companies that will allow it to build loyalty in this fiercely competitive market."
While creating a frictionless experience for customers and employees, Albertsons has moved its digital workloads to Azure. The grocer plans to build its data science an analytics platform on Azure in an attempt to gain additional insight into its data and allow store managers to use predictive scenarios to anticipate and act on revenue-driving opportunities.