TrueCommerce is embedding agentic AI across its platform to transform how customers onboard, integrate, and scale with trading partners.
“AI is shaping the future of the TrueCommerce platform,” says Bill Glass, CEO of TrueCommerce. “Our AI strategy is a journey; one that’s already delivering meaningful gains in speed, efficiency, and intelligence across our network. By introducing AI into key processes, we’re enabling step-function improvements that make it faster and easier for customers to connect with new partners, complete onboarding, and automate EDI workflows."
Key takeaways:
· Truedi, TrueCommerce’s built-in support assistant, is powered by agentic AI. It delivers personalized guidance based on each customer's ERP, transaction type, and account context, learning continuously from real interactions. Rather than surfacing generic help articles, Truedi provides immediate step-by-step resolutions while eliminating wait times.
· TrueCommerce is also expanding Truedi to guide customers through trading partner onboarding. With built-in knowledge of major retailer requirements, Truedi provides real-time project assistance and context-aware next steps.
· Agentic AI mapping automatically builds and validates trading partner maps from specifications. Designed to support internal implementation teams, this capability eliminates one of the most time-intensive onboarding steps and with heightened accuracy.
