Pros to Know: Customer Service is Everything in Supply Chain

Martin Verwijmeren, CEO and co-founder of MPO, explains why it's crucial companies maintain positive customer service.

April 13, 2022

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If you do not please the customers, you will not have a have a good supply chain, according to Martin Verwijmeren, CEO and co-founder of MPO and one of this year's Pros to Know winners. Verwijmeren details why it's important to combine operation excellence and customer experience for clients.

CLICK HERE to view the full list of 2022 Pros to Know winners.

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Nominations Close June 7 for 2024 Women in Supply Chain Award

This award recognizes female supply chain leaders and executives whose accomplishments set a foundation for women in all levels of a company’s supply chain network. Submissions close June 7!

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SCN Summit: State of the Supply Chain

June 4, 2024

Register now to hear from experts about the State of Today’s Supply Chains through topics revolve around Warehouse Automation, Generative AI, Automation, Electrification, Company Culture and more.

Mitigating supply chain threats is of utmost importance heading into 2024.

Mitigating Supply Chains: More Than Just Table-Stakes

Not being able to see ahead and predict and plan accordingly is what sometimes plagues many of today’s supply chain companies. Here’s why mitigating supply chain threats is of utmost importance heading into 2024.

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Index Reveals LTL and Truckload Q1 Expectations

The latest release of the index expects LTL rates to remain relatively flat with subtle fluctuations and truckload rates to continue hovering near the floor established in Q2 of last year.

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Top 5 Articles of the Year: 2023

Thank you for your continued readership in 2023. Here are the Top 5 most viewed articles from the year.

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Automation and Communication to Streamline Deliveries

FourKites’ latest Appointment Manager enhancements provide supply chain partners with a more seamless appointment management process that saves time.

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A Telematics Solution for AI-Powered Fleet Safety, Risk and Operations Management

This offering delivers telematics alongside cutting edge AI-powered driver and vehicle safety capabilities, all on a single device and a single software platform.

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The Next Gen in Composability Tools and WMS Solution

Softeon introduces its next generation composability tools and warehouse management system solution updates.

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Produce Stakeholders Say Weather and Input Costs are Negatively Impacting Business

With growers, producers and packers comprising a majority of survey respondents (55%), the data underscores how increasing volatility and unpredictability limit the fresh produce sector as a vital industry.

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Supply Chain Network Revamps Top Software & Tech Award: Submissions Close Sept. 22

NEW THIS YEAR: This award is now a new product award, honoring new-to-market software and technology solutions in both Food Logistics and Supply & Demand Chain Executive audiences. Submissions close Sept. 22.

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How Automation Helps Mitigate Supply Chain Disruptions

Automation is appearing in areas of business never seen before. Jason Lockard, SVP of managed logistics of BlueGrace Logistics, talks automation, disruption, labor shortage and other trends impacting shippers, live from ProMat.

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Kaleris Announces Updates to Yard Management System

Kaleris introduced two updates to its yard management system (YMS): a driver pre-check-in app and gate kiosk that together reduces wait time at the gate for higher velocity and productivity and an Enterprise Visibility Suite.

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Truck-Mounted Forklift Range

Manitou has released two new truck-mounted forklifts with vertical masts to the North American Market.

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GreyMatter Aligns with Gartner's Supply Chain Predictions for 2023

GreyOrange has announced the release of GreyMatter and how the platform coordinates and assigns the work activities of warehouse robots to maximize productivity, speed, accuracy and safety in end-to-end inventory fulfillment operations.

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Induction System and Multi-Function Sorter

Tompkins Robotics expands its robotic solutions and introduces its new Induction Lift and multi-function robotic sortation system.

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Closed Loop Sustainability Program for Rack Recycling

Nucor Warehouse Systems announced its new corporate responsibility and sustainability initiative called Closed Loop Sustainability.

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Big Joe, Thoro.ai Release Autonomous Pallet Mover

Big Joe Forklifts has revealed its Pallet Mover, a new user-directed autonomous mobile robot (AMR) at ProMat 2023.

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Seegrid Expands AMR Capabilities

Seegrid debuts AMR Interoperability at ProMat 2023.

Yale Rebrands to Yale Lift Truck Technologies

Yale announced their new brand identity and positioning in the supply chain industry.

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AI and Image Recognition Platform

Peak Technologies introduced Peak Analytics which is a powerful supply chain AI and image recognition solution for high-volume logistics.

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Software Chain Execution Software

Made4net revealed the latest release of their SCExpert software, version 4.12.

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TruckBot Automatically Unloads Trailers and Shipping Containers

This autonomous robot can unload up to 1,000 cases per hour and will be showcased at ProMat 2023.

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Wireless Lift Truck Charger

Resonant Link has unveiled their 19.2 kW, 400 A wireless lift truck charger.

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The First Human-Centric Robot is Here

Abiligity Robotics has announced the launch of Digit, the first human-centric robot.

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Autonomous Mobile Robot

OTTO Motors has released an autonomous mobile robot and has a new update to their software.

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Shipper’s Guide to Planning Ahead

Data shows there is a consensus that revenue will increase and inventory levels will build. Shippers are going to buy more inventory because they have confidence order volumes will increase and revenue will be stronger through spring.

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Traceability Data and Emerging Technologies Boost Business Growth

With the right tools, data can improve traceability, visibility, and confidence in boosting operational awareness and efficiency.