Axiom Cloud announced its next-generation Customer Web Portal, a new platform that simplifies and streamlines how customers predictively diagnose, understand, batch, prioritize, dispatch, and document issues such as refrigeration leaks.
The modern platform also includes integrations with leading computerized maintenance management systems (CMMS) and refrigerant tracking systems (RTS).
"The refrigeration industry has been drowning in data but starving for action," says Amrit Robbins, CEO of Axiom Cloud. "Our customers needed help prioritizing what matters most and seamless integration with workflows that they already rely on. This next-generation customer web portal delivers both without requiring customers to replace any existing infrastructure."
Key takeaways:
· Axiom's next-generation Customer Web Portal enables users to see all open anomalies for each site and identify which issues can be resolved remotely without dispatching a service technician. It intelligently batches and triages remaining anomalies into prioritized site visit lists, while providing real-time status updates for each issue. Users can access all real-time and historical sensor data from any site with a single click and export data seamlessly to existing CMMS/RTS systems.
· Axiom's enhanced Customer Web Portal features a data-driven “Recommended Batching and Prioritization“ that converts hundreds of monthly insights into clear, prioritized action plans. The system tells maintenance teams exactly which store to visit first and precisely what actions to take upon arrival. Geographic visualization enables efficient technician routing by batching nearby issues, while live sensor data provides real-time visibility across all assets and locations.
· The CMMS integrations automatically generate work orders that include urgency rankings, financial impact estimates, visual data evidence, root cause analysis in plain English, and specific action steps, everything needed to minimize callbacks and increase first-time fix rates. The platform integrates with existing refrigeration controllers, data connections, CMMS platforms, and RTS solutions.
· For compliance-critical operations like refrigerant leak management, Axiom's new Customer Web Portal includes automatic leak detection (ALD) to detect the leak early, automated dispatch of a service call via the existing CMMS to address the leak (at the customer's discretion), and automatic export of data to the existing RTS for documentation/reporting requirements (also at the customer's discretion). Customers receive required ALD compliance reports for the EPA, CARB, NY RMP, and other state regulatory authorities across all applicable sites.
