Findings from Bringg's newly released survey on the state of retail delivery and fulfillment detail how retailers have invested in new fulfillment channels such as curbside pickup (51%), BOPIS (33%), alternative pickup locations (28%) and same-day delivery (27%). However, less than half of the retailers surveyed work with a technology vendor to streamline operations.
● The biggest pain points when it comes to scaling delivery are working with multiple fleets (36%), scheduling delivery times with customers (30%) and lack of real-time visibility once the order is out for delivery (20%).
● Lack of visibility (39%) and lack of brand control (31%) are the biggest pain points when it comes to working with external fleets for delivery, followed by cost (29%).
● When it comes to pain points associated with delivering on time, retailers reported the number of driver available (29%), dispatch and routing issues (20%) and travel distance between warehouse, retail location, etc. and delivery point (19%).