Bringg Survey Uncovers Top Pain Points Across Enterprise Retail in 2020

Findings from Bringg's newly released survey on the state of retail delivery and fulfillment detail how retailers have invested in new fulfillment channels such as curbside pickup (51%), BOPIS (33%), alternative pickup locations (28%) and same-day delivery (27%). However, less than half of the retailers surveyed work with a technology vendor to streamline operations.

From Bringg

●       The biggest pain points when it comes to scaling delivery are working with multiple fleets (36%), scheduling delivery times with customers (30%) and lack of real-time visibility once the order is out for delivery (20%).

●        Lack of visibility (39%) and lack of brand control (31%) are the biggest pain points when it comes to working with external fleets for delivery, followed by cost (29%).

●        When it comes to pain points associated with delivering on time, retailers reported the number of driver available (29%), dispatch and routing issues (20%) and travel distance between warehouse, retail location, etc. and delivery point (19%).