ShipStation launched ShipStation Intelligence, a platform with a suite of AI-powered capabilities and features built to reduce the cost, complexity, and technology sprawl of e-commerce logistics.
“E-commerce logistics has been stitched together across too many vendors for too long, rendering a merchant’s own data inaccessible to them,” says Kelly Vincent, chief product officer at ShipStation. “We’re not only giving our customers out-of-the-box access to enterprise-grade reporting across the logistics chain but we’re also proactively helping them make better decisions.”
Key takeaways:
· ShipStation Intelligence applies predictive AI across a shipment’s lifecycle to help merchants reduce operational inefficiencies and expenses.
● Early pilot results show merchants cut shipping cost per order by 10–20% by automatically selecting the lowest available carrier rate; elimination of up to five separate logistics tools in mid-market accounts, saving merchants up to $2,700 per month in subscriptions; reductions in manual fulfillment steps by up to 40%; and 112% increase in upsells with intelligent returns solution.
● ShipStation Intelligence enables merchants to automatically select the best carrier and service level for every shipment; identify delivery risks and delays before shipments leave the warehouse; automate fulfillment workflows to reduce manual work at scale; and optimize international shipping decisions including customs and duty management.
“Work that used to take teams of logistics experts hours to run can now be completed in a matter of seconds,” Vincent adds. “More importantly, in this age of constant disruptions and razor-sharp margins, shippers can pivot on a dime, operationalizing resolutions in less time than it previously took to spot an issue.”
