FourKites announced Loft, an AI orchestration platform that works across any enterprise system, not just supply chain.
At the core of Loft is Sophie, an AI developer agent that enables FourKites to transform its customers’ operational requirements, described in natural language, into production-ready automations in days, eliminating the months of engineering work and perpetual maintenance burden that plague traditional AI deployments.
"We didn't build AI features on top of legacy software. We built an AI-native system from the ground up," says Mathew Elenjickal, founder and CEO of FourKites. "When our AI agents do the work, we record how decisions were made — not just what happened, but the context, the prior cases that informed it, and who approved it. That reasoning doesn’t live in your TMS or ERP. It’s scattered across Slack threads, email chains, and people’s heads. Until now."
Key takeaways:
· Loft combines orchestration across internal systems with real-time external intelligence from the FourKites Intelligent Network, insights from 500,000-plus trading partners and millions of daily supply chain events, spanning any ERP, ITSM, TMS, WMS, or CRM system.
· Sophie, the AI Developer Agent: Customers describe operational requirements in natural language. Sophie evaluates whether existing workflows can be configured, whether building blocks can be combined, or whether custom code is needed, with FourKites engineers reviewing before deployment. What traditionally required months now happens in days. Sophie continues monitoring and improving performance over time, eliminating the maintenance tax entirely.
· Agent Operating Procedures (AOPs): When agents do real work, like fixing PO mismatches, handling supplier issues, balancing warehouse capacity, or routing approvals, Loft keeps a record of why decisions were made and who approved them. Instead of losing that reasoning in Slack or Teams threads, it’s saved and can be reused the next time the same situation arises.
· External Intelligence Integration: Loft orchestrates across internal enterprise systems while simultaneously accessing external insights from the FourKites Intelligent Network. When an AI agent needs to decide whether to escalate a supplier delay, it knows the supplier's actual performance history across the network, sees real-time patterns from the supplier's other customers, understands precedents from similar situations, and has context that no internal system provides.
· Loft is home to FourKites' Digital Workforce — specialized agents like Tracy (logistics execution), Sam (supplier collaboration), and Alan (appointment scheduling) — that are already delivering measurable value at dozens of Fortune 500 firms. Sophie expands this foundation by enabling FourKites to deliver custom automations for any customer’s operational needs across any system.
