ETQ, part of Hexagon, announced two new native artificial intelligence (AI) capabilities embedded within the ETQ Reliance quality management system (QMS).
“Our native AI solutions for ETQ Reliance, along with our complete Reliance AI strategy, reflect our commitment to not deliver AI for AI’s sake, but to meet the specific, practical needs of quality professionals,” says Vick Vaishnavi, CEO, ETQ. “Each offering within Reliance AI is directly informed and driven by the needs and pain points of our customers who recognize the value of AI-driven automation, balanced by the supreme intelligence of the humans who guide it.”
Key takeaways:
Form Field Advisor generates context-aware field recommendations into a user’s existing forms and workflows. Natively embedded in quality workflows, Form Field Advisor can be activated on demand by users, enabling them to collect critical data faster and with greater consistency. At the click of a button, smart recommendations prefill configured form fields based on the customer’s historical records and ETQ’s own contextual process intelligence. In line with human-in-the-loop best practices, users can accept, reject, or override recommendations, creating smart workflows that combine AI efficiency with human judgment for optimal outcomes
· Complaint & Feedback Advisor provides an AI-driven complaint intake and decision support system. ETQ Reliance users can leverage Complaint & Feedback Advisor to accelerate intake of customer-provided artifacts and ensure accurate collection of all relevant data regarding a complaint. It offers contextual intelligence by surfacing all related complaints, actions, urgency and risk context; and supports more efficient and faster investigation, decision making and resolution.
· ETQ’s ecosystem of AI solutions are designed specifically to address the practical, real-world needs of quality professionals, enabling smarter decision making, proactive risk management and frictionless compliance.
