Basware launched its Partner Center of Excellence (PCoE) to help boost procure-to-pay deliveries for implementation partners. PCoE goals include an improved customer implementation experience, implementation partner skill optimization and a reduction in technical risks.
“We wish to provide our customers with world-class expertise and support our partners’ growth into trusted implementation partners,” Niclas Hill, Global Head of PCoE, Basware says. “This new team helps level up how we engage with partners after the initial trainings and co-deliveries with Basware. The PCoE team provides Sound Boarding services, particularly for more mature implementation partners, enabling them to optimize their delivery skills. The service takes partners’ implementation skills to the highest possible level to achieve maximum benefits for customers using Basware solutions.”
- Basware solution architects will provide technical services during deliveries.
- Advanced advisory services will be applicable to areas such as solution design, technical architecture and configuration and testing.
“Basware continues to invest in improving the partner experience," Sean Delaney, VP of Alliances, Basware adds. “The introduction of the PCoE is an important service enabling our partners to deliver complex configurations while minimizing the impact to existing business processes. The PCoE becomes an integral component of the change strategy which, when combined with other initiatives, can shorten the time to value and make the implementation journey more seamless both for the partner and their customers."