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Brokers named “finding a carrier you can trust” as their biggest challenge when moving freight, according to Truckstop’s latest Broker Insights Survey.
What’s more, two-thirds of brokers cite fraud as a top issue.
“We understand the critical balance that brokers have to strike between speed and security in today’s freight market,” says Kendra Tucker, CEO, Truckstop. “Trust has never been more important, which is why we focus on developing solutions that build stronger, more reliable partnerships that minimize the opportunity for fraud. In fact, Truckstop saw a 57% decrease in customer-reported fraud from Q1 of 2024 to Q1 of 2025.”
Key takeaways:
- Double brokering is the most reported threat, affecting 86% of brokers who have experienced fraud. Other common types of fraud experienced by nearly 50% of brokers include identity theft and stolen loads.
- The survey also showed that the average brokerage firm works with roughly 175 carriers monthly, while smaller firms (fewer than five people) engage around 35, highlighting the scope of the challenge.
