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Tai Software launched Carrier Scorecards, designed to help brokers assess and improve carrier relationships and reduce the risk of fraud through data-driven performance audits.
“Powerful relationships drive our industry. We developed Carrier Scorecards to give brokers a tool to refine their carrier relationships based on concrete performance data,” says Daniel Ely, product chief officer. “Leveraging these insights is a broker’s best strategic step toward providing exceptional customer experiences and building sustainable, long-term partnerships.”
Key takeaways:
- Carrier Scorecards provide a structured approach to evaluate carriers based on key performance indicators (KPIs) such as punctuality, responsiveness, and overall customer satisfaction. Using tailored audit questions, brokers gain specific insights into each carrier’s performance.
- Each audit response contributes to an overall carrier rating on a 1- to 5-star scale. These scores are calculated based on question categories and response frequency, giving brokers an accurate and real-time view of carrier reliability.
- Carriers receive both an overall score and specific scores for pickup and delivery. Each audit question also receives a separate score, allowing for a detailed performance breakdown.
- Each carrier’s scorecard is readily accessible in their profile, along with the number of audits completed, providing an easily accessible performance history.
- Brokers can view carrier scores for a specified date range, allowing for more focused performance tracking during specific periods.
