DispatchTrack introduced enhancements to its last-mile delivery management solutions to better streamline operations and elevate customer experiences across clients' delivery ecosystems.
The update introduces four new capabilities that address critical challenges: pre-delivery customer engagement, visibility-only interface, store pickup optimization, and customer will-call management.
"At DispatchTrack, innovation isn't just a milestone—it's a continuous mindset," says Satish Natarajan, founder and CEO of DispatchTrack. "These updates reflect our ongoing mission to deliver smarter, faster, and more connected experiences for our customers, their teams, and the end recipients. We are also not stopping here. Please stay tuned for more very soon."
Key takeaways:
· Text Me Widget: This new customer engagement tool embeds directly on retailers' e-commerce sites, allowing high-intent shoppers to easily communicate with sales or delivery teams, even before placing an order. The widget eliminates reliance on third-party chat tools and captures more qualified leads allowing direct communication with customers through a familiar channel: text. To initiate a chat, customers simply enter their phone number.
· DispatchTrack Total Visibility: Working with third-party carriers shouldn’t mean giving up visibility. Now retailers and brand owners can monitor every delivery in real time—regardless of who owns the truck. The unified dashboard integrates information from multiple sources, including DispatchTrack's partner network (RXO, Pulse, HubGroup) and clients' own 3PL partners, presenting delivery status, driver performance metrics, and proof of delivery documentation in a dedicated, purpose-built visibility only interface.
· Smart Routing for Store Pickups: While most routing systems don't manage store pickups effectively, DispatchTrack's routing optimization engine does, allowing them to be fully optimized alongside deliveries. The solution automatically factors in pickup time windows, service times, and optimal route sequencing, reducing manual dispatcher intervention and ensuring pick-ups enhance—not disrupt—optimized delivery plans.
· Customer Pickup 2.0: Customer will-call orders continue to grow in importance, so DispatchTrack has developed enhanced tools for pickup management. The system enables self-scheduling based on real-time availability at the location which can now be configured with dynamic capacity rules to manage in-store resources efficiently. Customers receive their orders without long waits and store associates aren't faced with logjams at popular pickup times. It also provides a dedicated dashboard that refreshes every five minutes for complete visibility into pickup operations.
