Nearly 65% of consumers surveyed are willing to pay more for faster deliveries, according to an Omnitracs, LLC study.
“The global health crisis ushered in a new way of living, and consumers have become accustomed to the conveniences that stay-at-home orders have brought to the table. It’s clear that the pandemic-driven shift to deliveries as a primary method of buying goods isn’t going anywhere as restrictions lift,” says Dr. Ashim Bose, chief data and AI officer at Omnitracs. “In the coming months and years, fleet services will only continue to grow in importance as the demand for faster, more reliable deliveries increases.”
- More than half (53%) of consumers experienced instances where they used a delivery service to ensure that they or their family members were safe. Additionally, 47% of consumers had groceries, beverages or alcohol delivered for the first time.
- According to the research, 59% of consumers used one- to two-day shipping at least once a month during the pandemic. Consumers would like to accelerate shipping times even more with 65% revealing they would be willing to pay more for faster, more reliable deliveries.
- Additionally, consumers are willing to embrace new technology, as 45% said they are open to seeing drones used for last-mile delivery options.