Qued, Inc. launched a new feature to its artificial intelligence (AI)-enabled smart workflow pattern that enables carriers and shippers to use a simple email request to automatically schedule and confirm load appointments.
“With this new functionality, we are applying machine learning and natural language processing tools to generate request emails, read and understand an emailed response from the shipper or consignee, and then update the trucker’s dispatch or operations management system with the scheduled appointment,” says Prasad Gollapalli, Qued’s chairman and CEO. “It’s a significant advantage that streamlines workflows and relieves Qued’s customers from manually dealing with what can be dozens of emails daily.”
Key takeaways:
- The new feature supports small to mid-size shippers and receivers who typically do most appointment scheduling manually and don’t have access to a scheduling platform.
- Current Qued customers can activate the email functionality like any other scheduling connection. No additional integration needed.
- All shipment detail information is already contained and validated in the trucker’s system. Once the dispatcher has their list of stops for the day, that is sent into Qued, which digests the information, automatically generates emails to shippers/consignees, reads responses, confirms appointments, and automatically updates the dispatcher’s daily plan in their transportation management system (TMS) for their fleet deliveries and pickups.
