The Dickson Company launched TotalCare and TotalCare Plus, a new 24/7 global support program designed to ensure the continuous protection of temperature-sensitive assets. This comprehensive offering provides around-the-clock hotline assistance, giving businesses worldwide peace of mind that help is available whenever needed.
“At Dickson, we recognize that system uptime and uninterrupted operations are essential in safeguarding assets and ensuring regulatory compliance. With TotalCare and TotalCare Plus, we’re delivering on our commitment to provide reliable, expert support—no matter the time of day or location—so our valued customers can focus on their most critical priorities,” says Rick Weiler, president and CEO The Dickson Company.
Key takeaways:
- TotalCare offers a dedicated hotline staffed by highly trained technical professionals who can address urgent needs, troubleshoot system alerts, and minimize downtime. By ensuring experts are on call 24/7, Dickson provides a direct lifeline to its customers and adds an extra layer of protection for environmental monitoring systems.
- With TotalCare and TotalCare Plus, Dickson provides critical environmental data to maintain compliance and safety.
- Key features include unlimited remote setup; on-demand remote training; semi-annual health checkups; software updates and validation documentation and more.
