Etihad Cargo launched SmartTrack, a shipment visibility service that enables customers to monitor cargo in real time.
“SmartTrack marks a major step forward in the way we support our customers. By integrating simplicity, intelligence and automation, we are providing greater confidence and control over shipments while setting a new benchmark for transparency in the industry. This innovation reflects Etihad Cargo’s broader vision: to harness digital transformation in order to deliver smarter, more resilient, and more customer-centric logistics solutions,” says Stanislas Brun, chief cargo officer at Etihad Airways.
Key takeaways:
· SmartTrack provides unprecedented shipment visibility, delivering live location updates and condition monitoring across the supply chain.
· Using cellular, GPS and Wi-Fi connectivity, the solution offers instant alerts on temperature, humidity, shock, tilt and light events, ensuring greater reliability and proactive risk management.
· To further support customers, Etihad Cargo introduced a 24/7 SmartTrack Control Center, providing live case tracking, severity-based alert prioritization, and actionable workflows for real-time intervention, repair and resolution.
· Etihad Cargo also launched a new customer dashboard, offering a single, intuitive interface for shipment monitoring. Accessible via secure single sign-on across mobile and web platforms, the dashboard enables users to track shipments in real time by AWB, origin, destination or product type; monitor live sensor data and receive proactive SLA notifications; access custody chain insights covering pre- and post-Etihad Cargo handling; and receive instant alerts on milestone delays, geofence violations and temperature excursions.
