ChargePoint
ChargePoint announced an artificial intelligence (AI)-powered driver support tool to rapidly accelerate the diagnosis and repair of charging stations in the field.
“By deploying AI technology that can diagnose hardware issues, ChargePoint has a critical new tool joining our Network Operations Center to ensure station uptime,” says Rick Wilmer, CEO of ChargePoint. “This technology will enable us to triage and resolve physical issues that cannot not be detected via remote monitoring, demonstrating our commitment to innovations which deliver a reliable charging network.”
Key takeaways:
- The software utilizes AI to identify physical charger issues, thereby improving their uptime.
- The software is user-friendly on the outside, yet sophisticated behind the scenes. All a driver needs to do when encountering a non-functional charging station is submit photos via a “report a problem” feature in the ChargePoint app. The app links the issue to the driver’s location and analyzes the images for anomalies, discovered thanks to a multitude of inputs utilized to train the technology for the EV charging domain. Once the software identifies the issue, it relays the information to ChargePoint’s Network Operations Center, eliminating the need for most on-site inspections, considerably shortening the time to resolution.
- Drivers who report an issue will be able to track repair status in their app, and their report will automatically generate an alert for that station’s owner, streamlining a repair process which often requires their authorization.
