ECI Software Solutions Launches E-Commerce AI Agent for Food Manufacturers

ECI Software Solutions launched an e-commerce AI Agent, a built-in AI tool within the company’s e-commerce platform, EvolutionX, which also powers its Spruce e-commerce solution.  

“E-commerce businesses today are managing more digital complexity than ever, from maintaining ecommerce catalogs and product data to keeping pace with evolving customer expectations,” says Chris Fisher, VP of global e-commerce at ECI Software Solutions. “Most don’t have the time, budget, or in-house expertise to implement advanced AI tools that typically only large companies can afford. By building AI directly into our ecommerce platform, we’re eliminating those barriers and giving users a practical, simple, secure way to streamline everyday tasks, uncover insights in real time, and build the kind of digital resilience they need to compete long term.” 

Key takeaways:

·        The AI Agent combines intelligence and real-time insights to help merchants make day-to-day work easier, connect better with customers, and uncover new revenue opportunities.

·        This AI Agent is purpose-built and fully integrates into the workflow for a secure experience tailored to how they operate. 

·        Additional benefits are that it provides merchants with real-time access to sales, orders, and customer behavior to uncover trends and opportunities; enables merchants to identify high-value customers, spot those who might stop buying, and analyze order trends, directly from the merchant dashboard; automatically enriches product listings with additional details and relevant keywords to improve SEO, visibility, and conversions; and intelligent pattern recognition evaluates orders, detects anomalies and flags suspicious activity, helping to reduce manual reviews, chargebacks and protect revenue without disrupting a legitimate customer order.