Choco and OpenAI collaborated to launch the Choco Voice Agent, an AI solution that transforms how restaurants and distributors communicate and operate.
“Distributors are facing challenges that slow down their growth — they can’t find people willing to take orders by night anymore,” says Daniel Khachab, co-founder and CEO of Choco. “Turnover is high, the work is repetitive, and answering machines don’t give restaurants the feedback they need. Together with OpenAI, we’re changing that. The Choco Voice Agent replaces those night shifts with real-time conversations that confirm stock, suggest alternatives, and help reduce food waste. It’s technology that adapts to people — not the other way around.”
“OpenAI’s mission is to empower innovators like Choco to apply cutting-edge AI in ways that deliver real impact,” says Niklas Harzheim, director, technology and digital industries at OpenAI. “Choco deeply understands the challenges in the food sector — from inefficiencies in supply chains to the global issue of food waste, and is using OpenAI’s models to build solutions that make a tangible difference. Together, we’re showing how frontier AI can help reduce waste, cut costs, and boost productivity for thousands of suppliers and restaurants worldwide.”
Key takeaways:
· Built on OpenAI’s Realtime API, the Choco Voice Agent can receive calls, take orders, answer product questions, and recommend additional items based on the customer’s needs in any language, 24/7.
· The Choco Voice Agent replaces manual processes with real-time, AI-driven conversations. The agent can confirm stock availability, propose alternatives when products are missing, and highlight promotions on items nearing expiration which helps distributors to increase sales, reduce costs and food waste.
· By integrating OpenAI’s voice models into Choco’s platform, the Voice Agent automates repetitive tasks, eliminates order errors, and gives distributors more time to focus on service and growth.
