Descartes Systems Group introduced Descartes MacroPoint OpsForce, a suite of AI agents designed to automate freight visibility workflows, maintain tracking continuity and improve execution across complex, inter-enterprise supply chains.
Built on the scale and real-time data of the Global Logistics Network (GLN), OpsForce leverages trusted, clean and formatted network intelligence to power automated driver engagement, exception management and documentation workflows for shippers, brokers, carriers and logistics service providers.
“AI innovations in our real-time visibility solution are designed to improve accuracy and responsiveness across freight execution,” says Dan Cicerchi, general manager, transportation management at Descartes. “Even with electronic logging devices (ELD), transportation management system (TMS) connections, and geofencing, brokers and shippers still face manual follow-ups, tracking drops, uncertain arrival events and missing documentation. By applying intelligent agents to these exception workflows, OpsForce eliminates repetitive tasks while connecting brokers and shippers to more carriers, improving data accuracy, strengthening customer satisfaction and accelerating order to cash cycles with no action required from their people.”
Key takeaways:
· Since ist initial launch, OpsForce has helped customers eliminate up to 100% of manual check calls and achieve, on average, a 30% increase in no-touch tracking automation.
· Descartes MacroPoint connects to hundreds of thousands of carriers and logistics service providers globally, along with millions of individual drivers to deliver real-time shipment visibility.
· When needed, the solution’s AI agents are automatically activated to guide mobile app onboarding to expand tracking coverage; restore tracking if it fails to start or stops unexpectedly; confirm arrival and departure milestones when geofence data is uncertain; and collect missing proof-of-delivery documentation.
