C.H. Robinson created a new AI agent that automates the process of determining how freight should be classified, helping shippers smoothly transition to the new national system.
“We have a fleet of over 30 AI agents performing tasks that had defied automation for decades,” says Arun Rajan, chief strategy and innovation officer. “Now we’re building AI agents that help our AI agents.”
Key takeaways:
· LTL carriers charge based on the NMFC classifications, starting July 19.
· The new AI agent helps shippers avoid the delays that can come with misclassified freight being held by the carrier for inspection, reinvoicing and potentially higher charges.
· Customers who tender LTL freight by email or any other method are advised to prepare by making sure they know the accurate weight and dimensions for their freight. Both are essential for applying the correct NMFC classification.
