Etihad Cargo launched the Excellence Hub, what is dubbed as the air cargo industry’s first logistics training academy by an airline.
“As the first logistics training academy established by an airline, it represents a significant step forward in how we approach knowledge, capability, and service quality across our global network. By bringing together operational expertise, industry knowledge, and accredited learning pathways in one platform, the Excellence Hub will help raise capability standards across the global air cargo ecosystem,” says Stanislas Brun, chief cargo officer at Etihad Airways.
“Etihad is committed to investing in people, and the Etihad Cargo Excellence Hub is a testament to this commitment. By providing accessible learning opportunities and a platform for knowledge sharing, Etihad Cargo aims to enhance the capabilities of those entering and advancing within the air cargo industry. The Excellence Hub will facilitate professional development and enhance operational excellence, customer service, and efficiency,” adds Dr. Nadia Al Bastaki, chief people and corporate affairs officer at Etihad Airways.
Key takeaways:
· The Etihad Cargo Excellence Hub was established to ensure consistent operational, safety, and compliance standards across Etihad Cargo’s global partner network.
· Through standardized knowledge deployment, the platform protects service quality at every touchpoint, strengthens risk management, and ensures operational alignment across Etihad Cargo’s global network.
· Serving Etihad Cargo representatives and stakeholders, partners, customers, and air cargo professionals worldwide, the platform provides training designed to strengthen engagement through targeted skills development.
· The curriculum also covers Etihad Cargo operating standards, product and service framework, safety and compliance modules aligned with international regulations, and industry-certified programmes developed in partnership with accredited institutions.
· Through a structured program of foundation courses, podcasts, masterclasses, and executive education programs, the Excellence Hub awards users with accredited certifications upon the successful completion of each learning path. To encourage voluntary engagement, the platform incorporates gamification features such as a points-based leaderboard and LinkedIn badges that celebrate user progression.
