Etihad Cargo launches of the Etihad Cargo Excellence Hub, what is said to be the air cargo industry's first logistics training academy by an airline.
The Etihad Cargo Excellence Hub is established to ensure consistent operational, safety and compliance standards across Etihad Cargo’s global partner network.
"The Etihad Cargo Excellence Hub ensures our global partners operate to the same safety, compliance and service standards. As we grow, consistency becomes a competitive advantage. This initiative protects our brand, strengthens performance discipline and directly supports the customer experience we commit to deliver,” says Stanislas Brun, chief cargo officer at Etihad Airways.
"Etihad is committed to investing in people, and the Etihad Cargo Excellence Hub is a testament to this commitment. By providing accessible courses and a platform for knowledge sharing, Etihad Cargo aims to enhance the capabilities of those entering and advancing within the air cargo industry. The training academy will facilitate professional development and improve customer service and efficiency, benefiting Etihad Cargo's partners and the wider industry," adds Dr. Nadia Al Bastaki, chief people and corporate affairs officer at Etihad Airways.
Key takeaways:
· The platform provides mandatory and elective training for Etihad Cargo representatives and stakeholders worldwide.
· The curriculum includes Etihad Cargo operating standards, products and service framework, safety and compliance modules aligned with international regulations, industry-certified programs delivered with accredited institutions and targeted soft skills training to strengthen customer engagement.
· The digital platform enables scalable, standardized knowledge deployment across regions, ensuring alignment regardless of geography.
