Copeland
Copeland’s Copeland Mobile app now includes Scout AI chatbot, designed with artificial intelligence (AI) to drive innovation and enhance efficiency.
“We’re harnessing the power of digital transformation and AI to revolutionize how our customers interact with our products and solutions,” says Lisa Beasley, VP of information technology for Copeland. “By delivering intelligent, intuitive access to critical information and tools, we’re empowering users to work more efficiently, solve problems faster, and drive success with precision and confidence.”
Key takeaways:
- Scout AI chatbot technology provides virtual support to the vast majority of the almost 50,000 regular users of the app. This enables technicians, wholesalers and original equipment manufacturers (OEMs) faster access to more accurate and helpful information.
- Scout AI will supply users with easy access to documents, videos, product and warranty information, and other resources, help users troubleshoot in real time and receive specifications for numerous Copeland products while on a jobsite.
- The Copeland Mobile app also features a scanning tool that reads Copeland product nameplates, delivering specifications, diagnostic support, detailed service and maintenance documentation, and recommendations for replacement components.
