C.H. Robinson launched its Always-on Logistics Planner, a premium service experience powered by AI agents and designed to deliver continuous execution quality across the shipment lifecycle.
“This is the future of premium logistics service,” says Jordan Kass, president of managed solutions. “The Always-on Logistics Planner delivers what customers need most—speed, precision, and reliability—powered by intelligent systems that never sleep and human teams freed to focus on what matters most.”
“Our digital workforce is growing fast,” says Arun Rajan, chief strategy and innovation officer. “The Always-on Logistics Planner is just the beginning. We’re building a future where AI agents and logistics professionals work side by side to orchestrate supply chains with predictability, efficiency and operational excellence like never before. While others in the industry talk about the potential of AI, C.H. Robinson is already delivering real-world results—combining relentless automation with deep logistics expertise to solve problems others can’t.”
Key takeaways:
· The C.H. Robinson Always-on Logistics Planner is not a single tool. It’s a coordinated service model that brings together dozens of AI agents embedded into customer operations. These agents automate routine tasks, surface strategic insights, and enable seamless global coordination across every mode and region.
· Built on C.H. Robinson’s global TMS platform and fueled by data from 37 million annual shipments, the Planner integrates AI agents that manage shipment tracking, document processing, invoice auditing and more. These agents act as digital teammates—learning, adapting and optimizing in real time to support customer goals.
· Key shipper benefits include 24/7 execution quality; embedded AI teammates; smarter human focus; and improved service levels.
