C.H. Robinson announced new AI agents to track down missed pickups, use advanced reasoning to determine how to keep freight moving, and collect and analyze previously unavailable data that LTL carriers can use to improve technology, scheduling and operations.
“A missed pickup isn’t just a minor inconvenience,” says Greg West, VP for LTL. “When a truck arrives and the freight or packaging isn’t ready, or the carrier couldn’t make it because they got stuck in traffic, it forces another truck to come back the next day. That might not even be our shipper’s freight, but it creates a domino effect for other freight that was supposed to get picked up and for all the other trucks down the line.”
Key takeaways:
· A new AI agent calls carriers about missed pickups and then another new AI agent decides what steps to take. Because the two AI agents working together can make 100 calls and 100 decisions simultaneously, missed pickups are resolved faster, freight gets on the road faster, and shippers and their receivers get visibility to their freight sooner without hours of manual intervention.
· The AI agents also give carriers new problem-solving capabilities such as sharing missed-pickup data.
