Forrester Research, Inc.Cambridge, MA 02139Company DetailsContact400 Technology SquareCambridge, MA 02139http://www.forrester.comPhone:617-613-6000Fax:617-613-5000Articles & NewsHome93 Percent of Companies Consider Intelligent Technology Key to Digital TransformationSAP has released research findings from a study conducted by Forrester Consulting, indicating that intelligent technologies are critical for supporting digital transformation in the enterprise.HomeFour out of Five U.S. Shoppers Are Frustrated by Mobile ShoppingRetailers’ omnichannel efforts are paying off, whether it’s ship from store, in-store pickup or providing an endless aisleHomeOmnichannel Customer Service Stagnant or WorseCustomer service provided by businesses across touchpoints is worse or about the same as a year agoHomeLack of Knowledge among Agents the Biggest Pain Point in Customer ServiceCustomers lament about inconsistent answers, unknowledgeable agents and unhelpful websites in independent surveyHomeBasware Named as a Leader in e-ProcurementBasware was recognized for invoice automation, and capturing, validating and processing of all types of invoicesHomeMobile Sales and e-Commerce Take Off in B2B MarketB2B companies find it easier to build loyalty with online-only rather than offline-only customers, according to new researchProducts & Press ReleasesHomeTotal Economic Impact Study Reveals 352% Return on Investment With Kryon Full-Cycle AutomationThe study was commissioned by Kryon to answer the ever-present question for any company taking its first steps toward an RPA implementation: "What tangible results will this investment generate for my business?"HomeStudy Shows Shifting Priorities in Digital Commerce InvestmentThis study examines what’s important to customers and businesses before and amid the COVID-19 crisis, demonstrating just how profoundly things have changed.HomeCFOs Eye IT Security, Sell-side SystemsForrester survey reveals finance executives' priorities for 2003HomeForrester Completes Giga AcquisitionPlus, Electronics For Imaging wins bid for PrintcafeHomeOnline Purchasing Activity Up in Q4Large organizations drive increase, but cost savings elusive for some, ISM/Forrester report showsHomeTime for SCM to Go Mid-market?Midsize firms lag in supply chain management adoption, but not in intent to implement apps, Forrester findsRequest More InformationFill out the form below to request more information about Forrester Research, Inc.
