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Gopal Iyer
Gopal Iyer
leads the supply chain and logistics capability at
4C Associates.
More from Gopal Iyer
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The Challenge of Retail Returns and Reverse Logistics
With over 91% of customers considering returns policy as an important part of the buying decision, product returns are definitely an active part of the New Normal.
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Preparing Global Supply Chains for Second Wave of COVID-19 Pandemic
Though most of COVID-19’s effects can be seen as inevitable, the overall impact could definitely have been softened by being proactive and better prepared.
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The Real Cost of Returns
In 2018 alone, cost of returns for UK fashion retailers was c£6.6 billion, which was almost 10 percent of the total UK fashion retail market.