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Marisa Brown
Marisa Brown is senior principal research lead for supply chain management for
APQC
.
More from Marisa Brown
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3 Roadblocks to Effective Environmental Measurement
These practices don’t guarantee success at meeting environmental goals, but they definitely help remove some of the biggest and most longstanding obstacles.
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Benchmark Your Supply Chain Risk Management Maturity
When virtually all organizations are taking at least some action to hedge against risk, the extra steps that mature organizations take could spell the difference between competitive advantage and scrambling to play catch up when a major disruption occurs.
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3 Strategies to Spread Continuous Improvement Across Your Supply Chain
With a good story and numbers to back it up, you’ll have a much higher likelihood of sustaining or even expanding support for continuous improvement in supply chain.
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Advice to Procurement Leaders: Focus on What You Can Control
While it is important to have these tactics in your playbook and prepare for external risks as much as possible, don’t overlook your ability to focus on what you can best control in procurement: the focus of your supplier relationships.
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5 Things You Need to Know About Supply Chain Digital Transformation
Driven by goals like improving quality, boosting customer service, gaining real-time access to data and strengthening cyber security, organizations are maturing their approach to digital transformation at a dizzying speed.
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Advanced Analytics in Today's Supply Chain
Building and coaching a team that is prepared to focus on big data and advanced analytics can offer an advantage as firms seek to compete on an ever-shifting supply chain playing field.
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The Need for Speed in the Face of Supply Disruptions
When an event disrupts your organization’s supply, how long does it take to identify your impacted materials, sites, commodities, and products? The answer to that question can impact your bottom line.
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Top 6 Obstacles to Improving Supply Chain Processes
While internal collaboration accelerates expertise and helps build collaboration and communication skills within your team, external collaboration is critical for forging new paths in the face of supply chain uncertainty.
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Outsourcing Customer Complaints and Inquires
Outsourcing or automating activities like order status updates can free up CSRs for activities that build stronger relationships and contribute to the bottom line.
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Supply Chain Planning: Priorities and Strategies for 2024
Standardized processes help to enable technology and help organizations better prepare for disruption.
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Packing Materials and Supply Chain Sustainability
Renewable packing materials—which are also compostable in many cases—have greater potential to drive sustainability by helping to reduce harmful waste.
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Balance Efficiency and Risk in Logistics to Build Resilience
Organizations that care about their long-term survival and profitability need to assume that disruptions will inevitably occur and build supply chains that can flex and adapt in the face of these disruptions.
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Developing a Contingency Playbook for Supply Chain Risks
By anticipating changes and disruptions and developing a contingency playbook, supply chain organizations can ensure their survival and competitive advantage in a world of ever-increasing risk and change.
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Procurement in the Cloud
Whatever model you choose for procurement, it’s important to remain aware of the tradeoffs involved and to approach the cloud as part of a larger digital strategy for procurement and the enterprise more broadly.
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Unlocking Innovation Through Supply Chain Benchmarking
Leading the charge to quantify the impacts of benchmarking to the organization and exposing a variety of employees to benchmarking practices can help increase buy-in and ensure continuity for these efforts.
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Procurement is Changing for the Better
While procurement has an important responsibility to be a good steward of an organization’s financial resources, a greater focus on resiliency and continuity of supply is vital.
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Supply Chains Embrace Digital Transformation Into the Future
The need for improved collaboration and decision-making is driving much of this innovation as leaders seek to get actionable insights faster, from ever-increasing quantities of data.
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Optimizing Last Mile Deliveries in a B2B Context
B2B organizations that are able to follow these same practices will be more likely to meet rising customer expectations and enjoy greater competitive advantage as a result.
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Assessing the Current State of Advanced Supply Chain Analytics
Organizations that continue to dither about whether analytics is a good investment and those that struggle with change management will increasingly be left behind.
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Sales and Operations Planning, Integrated Business Planning: The Current State
Driving the type of culture where these processes can make the most impact requires support from the top and incentives to break down silos, roll up sleeves, and undertake the difficult but ultimately value-driving work of collaboration.
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Clarity Through Consequences for Service Level Agreements
Ideally, SLAs should include rewards and incentives for meeting expectations, but even more importantly, they should clearly specify the consequences that the supplier will face if the terms of the SLA are not met.
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Screening Logistics Providers for Sustainability
Organizations that do not currently track and assess the sustainability of their logistics providers may be left scrambling when Scope 3 disclosure requirements are no longer optional but instead become mandatory.
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Investing in the Development of Your Logistics Employees
APQC research on employee retention found that the pursuit of better career development opportunities is the most common reason why employees seek work elsewhere. Providing opportunities for your logistics employees is now paramount.
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Aligning Customer Service with Leadership Priorities
One of the most effective ways to ensure that KPIs align with strategic priorities from leaders is to ask them directly. These responses are helpful for getting a sense of broader goals for your customer service team.