Voice technologies are being applied throughout facilities to maximize productivity.
Natural Voice Vs. Digital: Easier On The Ears
INTHER Integrated Systems, with headquarters in The Netherlands, is a provider of voice solutions and systems integration. It is a relative newcomer to the U.S. market but is already finding success in voice installations here.
"Voice technology has improved significantly," says Marceline Absil, vice president for marketing and sales, Cary IL. "We offer one of the most cost-effective systems on the market and the payback period is just six to eight months."
One customer, coming from a paper-only operation, reported a 26 percent increase in productivity within the first month. Another, coming from an RF system, re-ported an increase in productivity of 16 percent.
INTHER differentiates itself from other voice providers by providing direct integration with SAP systems without requiring middleware, says Absil. One of its most recent customers, CoopCodis in the Netherlands, has over 140 supermarkets throughout the country. CoopCodis will operate all four of its DCs on INTHER voice software (INTHER LC) in its picking operations by 2008 and INTHER's voice system will integrate with the SAP WMS without any middleware.
The company uses natural vs. output versus digitized solutions. Its software can even use standard hardware and PDAs that operate on Microsoft Windows CE once INTHER's voice engine and software are installed.
"Another differentiator for us is our speaker-independent system, wherein the system recognizes the language of the picker whose voice doesn't have to be recorded in order for the system to recognize it," notes Absil. —A.T.
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