PepsiCo and its divisions ship product to so many different retail and foodservice venues around the world, including to nearly 170 foreign countries, using so many different modes. What unique challenges go along with handling logistics in that environment, and how has PepsiCo addressed them?
Dubose: PepsiCo ships to a wide array of customers in different venues, both domestically and internationally. We use long- and short-haul trucks, the railroads and ships. We have formed specialized teams that are responsible for focusing specifically on each of those unique venues, modes and customer requirements and addressing potential concerns or problems as they arise. This strategy has allowed us to more intimately understand the requirements that each presents and to be able to meet and exceed those requirements for every shipment that we send.
And finally, what is it about your job that keeps you up late at night?
Dubose: Though there are several things about my job that keep me up late at night, trying to figure out how we can continually get better and provide even higher levels of customer service and increased value for our customers would be first and foremost.