Kappmeier: First, we focus on constantly training employees in the proper receiving, handling, trailer pre-cooling and loading, along with chain of custody and temperature recording procedures and audits. We have adopted warehouse management systems that drive proper product rotation and record the product license plate, allowing accurate trace and recall. Monthly we perform mock recalls on random item numbers to continually audit the process and our accuracy.
The aspect of security starts in the hiring process with the appropriate background checks and in-depth interviews. Proper trailer seal practices are also very important. We take the issues of facility and product security very seriously.
Are there other concerns related to the industry that keep you up at night?
Kappmeier: Personally, I enjoy coming to work every day. We are lucky to be involved in such a necessary business, helping the growers, processors, manufacturers and retailers feed the world. Employees are not worried about their jobs going offshore. We are attracting bright, enthusiastic, hard-working and talented people.
I know that there will be good and bad surprises, but I sleep just fine knowing that at VersaCold our team culture, experience and commitment to working together can get us through almost any surprise. — Leonard Klie