Technology: A Look Ahead

In the future, successful companies will leverage their IT investments to meet customer demand.


"But if they step back to do the analysis, prioritize their operational and strategic needs together, and then work on a portfolio-based approach, they may not be able to fill every hole, but they can do a better, smarter job with whatever limited resources they do have to fill their holes," he adds.
To effect large-scale, supply chain reconfiguration, companies need to move to a more bottom-up vs. top-down budgeting process, Chandra also comments.

"Instead of specifying at the beginning of the year that IT can spend 3 percent of budget on supply chain and then ration projects based on the available dollars, companies need to turn the process around and say: Here's my strategy, here's what I need to carry it out, here's how much I need to invest—then decide what part can be built now and what perhaps can wait for later."

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