Here's what to look for in a training program when engaging a potential supplier:
- Performance: Goals for training should be clearly outlined. Performance benchmarks should be set and methods must be in place for individual evaluation of students receiving the training. Measuring the success of individuals in a training program can help to access the impact that a formalized training program is having on a project's success and organizational results.
- Focus: All training programs must be tailored to the specific audience and allow the customer's personnel to continue internal training as needed. They should be able to provide a "blended" learning approach to meet the needs of the learners.
- Documentation: The materials used during training must be thorough, user-friendly and readily available, even after the training session has been completed. There should not only be training manuals but job aids that are accessible and visible once the training has been completed.
- Competence: Effective instructors are vital to the competence of the staff they train. An effective instructor is very familiar with the materials and equipment and able to adapt to cultural and generational learning styles to train their staff in the most efficient way possible.
To ensure you're getting proper training from your supplier, ask if they have been through a certified training program. The PMMI Certified Trainer Program is a customized train-the-trainer program developed specifically for the manufacturing industry as a direct result of the end user's need for more effective training. The program was designed to support these four best practices and ensure the best possible training for your organization.
Cobb is a PMMI Certified Training Facilitator for the Packaging Machinery Manufacturers Institute, Arlington, VA.