“I found that our previous vendors were wasting our time and money trying to train their maintenance guys while diagnosing the problem,” says Schuler. “Jungheinrich’s online diagnostic system offers us the freedom to order the parts we need without requiring a maintenance representative to come out each time. This allows us to get back to work faster, which in a time-focused and quality-based organization like ours, is extremely important.”
Without needing to schedule an appointment for service, a maintenance representative automatically visits Kuna on a regular basis to service and maintain the equipment. Doing so ensures that potential issues can be resolved quickly and without interfering with Kuna’s productivity.
“Jungheinrich has fulfilled all of our service needs quickly and efficiently,” says Garavaglia.
“One time we even needed a part from Germany,” says Schuler. “It was ordered, arrived in only a few days’ time, as opposed to the average two weeks, and was installed immediately. Moments like these define why Jungheinrich has provided the best customer service we’ve experienced from a material handling company.”
In addition to superior service, the Jungheinrich product’s sturdy and quick movements, coupled with custom and standard features, have enabled Kuna’s bonus-driven workers to finish their tasks in record speeds. In fact, they have been so helpful that Kuna has had to increase its goal standards on the bonus system twice in the two years they have owned Jungheinrich products.
Overall, Kuna Foodservice has been so pleased with the efficiency, reliability and customer service associated with their Jungheinrich products that an image of the ETM 214 reach truck has been included on the company’s website. Geared towards customer assurance, Kuna remarked it proudly showcases the state-of-the-art technologies that empower it to provide the best quality of service in the industry.