ConveyCompany DetailsContacthttps://www.getconvey.comArticles & NewsHomeLast-Mile Delivery On-Time Performances BenchmarkedAs of Oct. 2021, the average OTP is at 78%, down five points from summer.HomeShipping Delays and Out-of-Stock Items Don’t Deter Consumer Shopping BehaviorAccording to shoppers, the three most important delivery services are free 2-day shipping (71%); free shipping on returns (63%); and the ability to track packages en route (62%).Products & Press ReleasesHomeSurvey Reveals 23% of Consumers Didn’t Like Not Being Able to Shop in Store this Holiday SeasonFour in 10 respondents (41%) said their biggest problem this holiday was that 'shipping took longer than expected’, followed by ‘items I wanted weren’t available’ (34%).HomeRetailers May Have Leeway with Consumers this Holiday Season: ReportThe fourth annual holiday survey from Convey shows consumers are planning to shop earlier and give retailers extra time to deliver packages in exchange for free shipping, timing transparency and flexible fulfillment.HomeRetail Report: May Sees 433% Jump in Fulfillment Time for FreightHowever, some consumers are refusing freight shipments because they do not want to interact with drivers due to COVID-19 fears.WarehousingSurvey Reveals How Consumers Will Shop During Coronavirus PandemicThe survey found that the majority of shoppers don’t expect retailers to have all of the items they want in stock (60%), and virtually all shoppers are willing to give retailers more time to deliver items (94%).HomeHow Consumers Shop and What they Expect During COVID-19 PandemicConvey Inc. announced key findings from a new consumer study that looks at changing shopping behaviors and expectations in light of the COVID-19 pandemic.HomeConvey Unveils Partner Program to Transform Last Mile DeliveryThe ConveyPLUS ecosystem is designed to maximize existing supply chain investments and help retailers compete in a world where Amazon’s ever-expanding array of delivery options, each faster and more convenient than the last, shape consumer expectations.
