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Cincinnati: Total Quality Logistics (TQL), a third party logistics provider based in Cincinnati, will be celebrating its ten year anniversary next month. TQL works with over 4,000 clients and 30,000 carriers in locating reliable trucks to transport freight across the country.

“It is a great honor to be celebrating our tenth anniversary,” says Ken Oaks, president and CEO of TQL. “Over the past ten years we have gone from just two men in an office to over 780 full time employees. It is great to look back and see how far we have come.”

TQL was co-founded by Oaks in 1997 and has seen many successes over the years. These successes can largely be attributed to the constant effort to provide the best, most reliable service to its clients. TQL stands by this effort by maintaining operations 24 hours a day, 7 days a week, 365 days a year. Along with non-stop service, TQL is able to offer its clients many value-added services created by its in-house Information Technology department. Part of focusing on customer service includes being open about conflicts that arise. At TQL, account executives communicate directly with their clients, letting them know the status of the shipment and if any delays are foreseen.

TQL has averaged more than 50 percent growth each year, which company executives attribute to their dedication to customer service. This higher code of ethics has helped TQL earn many industry awards including the 2006 Transportation Sales Organization Of The Year by Selling Power Magazine. In 2006, Transport Topics listed TQL as the sixteenth largest freight brokerage firm in the U.S. The company has also earned Best Broker status from the National Association of Small Trucking Companies.