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Print ArticleMontvale, NJ: PLM Trailer Leasing has announced the opening of a customer service center (CSC) located in Dallas. The center was created to offer customer service, maintenance and repairs specifically for the refrigerated trailer market. Emergency roadside assistance calls will be handled 24 hours a day, 365 days a year by PLM employees that are trained in refrigerated trailer repair.
According to the company, the goal is to offer technically skilled and industry experienced roadside assistance without lengthy wait or hold times. PLM Trailer Leasing says it has hired experienced professionals from the refrigeration, transportation and cold supply chain industries with proven track records.
“We had outsourced our 24-hour emergency breakdown service for several years but could not find a company that specialized in refrigerated trailer repair and service. We felt the only way to achieve the level of quality we desired was to build our own customer service center dedicated to this specialized business,” says Randy Gunn, manager of the CSC for PLM.
The CSC will be available as an outsource provider for private and commercial fleets in the summer of 2008. For more information, visit www.plmtrailer.com.