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Print ArticleKirkland, WA: Kenworth Truck Company achieved the highest ranking in customer satisfaction among Class 8 truck owners in the “Over The Road,” “Pickup and Delivery” and “Vocational Segments” of the new J.D. Power and Associates 2007 Heavy Duty Truck Customer Satisfaction Study.
Kenworth is the first truck manufacturer to sweep all three major product segment awards since the J.D. Power and Associates Heavy Duty Truck Customer Satisfaction Study was introduced in 2003. This year’s study marks the third consecutive year that Kenworth received both the “Over The Road” and “Pickup and Delivery” awards and at least three of the four “Heavy Duty” awards bestowed annually. Kenworth’s latest honors increased its total to 11 Heavy Duty awards, which is more than any other truck manufacturer.
“Kenworth has an outstanding track record of delivering the highest levels of customer satisfaction in the industry in terms of performance, quality and cost of ownership,” says Bob Christensen, Kenworth general manager and PACCAR vice president. “On behalf of our customers and dealers, Kenworth is very honored to earn all three 2007 Class 8 product segment awards presented by J.D. Power and Associates.”
The 2007 J.D. Power and Associates study is based on interviews with 2,677 primary maintainers of Class 8 trucks.