One of our customers was seeing high shrink in their retail customer’s stores. Using a mobile phone-based HarvestMark app, auditors were able to efficiently and objectively sample quality and freshness at edge of shelf in stores served by different DCs. With the data instantly aggregated and access to online analytics on product performance, the supplier was able to see store practices that were affecting product quality, and identify problems in their farm operations. Analysis of store-to-store performance showed there was a significant opportunity to return days to the shopper. At their top-to-top meeting with the retailer, the supplier was able to demonstrate their category leadership by bringing facts to the table that were actionable and enabled collaboration between the parties.
Today’s fresh food supply chain is complex, and there are hundreds of drivers of waste. But don’t confuse complexity with intractability. Implementing a simple monitoring solution using today’s mobile technology has enabled growers, shippers and retailers to gain valuable new insights into their supply chain—reducing waste and increasing sales.