The Buzz Over Voice Picking

When it comes to this technology, there’s plenty to talk about.


Even though the economy has been tough for most businesses in recent years, Cooper Booth Wholesale has sustained market growth, reports Martin. Perhaps most importantly, “Our voice solution only adds to our overall profitability through improved productivity and greater picking accuracy. We could literally pull someone off the street, and after a few minutes’ training have them up and running,” he says. “Overall, we’ve seen an increase in productivity by approximately 14 percent. We track errors in terms of one per thousand, and since using topVOX, our errors have gone down by over 8 percent. And, performance is actually so good that we expect an ROI inside of our estimation.”

Shopping for a Voice Picking System? Here are Some Words of Advice
Cooper Booth Wholesale’s Martin shares his tips for choosing the right voice technology:
• First, invite the vendor to visit your operation to make sure they understand the processes in order to get the most out of the solution.
• Ensure easy integration with the warehouse management system (WMS) and test! We were up and running the following day after we went live.
• The speaker-independent solution is the way to go.
• Ensure payback within a maximum of one year.
• We work closely with our vendors and expect excellent customer service. Make sure the vendor you choose delivers on your expectations.

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