Supply Scan

News and trends from across the food supply chain.


DTM net revenue growth slipped from 18 percent in 2005 and net income margin dropped by 1 percent. Armstrong attributed these changes to the U.S. economic slowdown; they are temporary downturns and have no significant long term importance for key players in DTM.

Despite the slowdown, C.H. Robinson still ended the year with net revenues of $1.1 billion and a net income margin of 24.7 percent. BNSF Logistics, Hub, NFI and Werner all had double digit net income margins.

Shoppers Research Via Internet, Phone Before They Buy

An Accenture survey of more than 600 U.S. consumers has found that the majority of consumers use the Internet as part of the shopping process even if they go to stores to purchase or pick up items.

The data suggest that retailers and consumer goods companies need to focus on customer service and information available both from call centers and online or risk losing customers researching potential purchases.

While two-thirds (67 percent) of survey respondents said they prefer to make purchases in physical stores, respondents also said they research product features online (69 percent), compare prices online before shopping in a physical store (68 percent) or use the Internet to locate items online before going to a store to purchase (58 percent). Only 13 percent said the Internet has not improved their in-store shopping experience.

"The Internet is an extension of consumers' in-store shopping experience providing a resource to research product and price," says Jeff Smith, global managing director of Accenture's Retail practice. "Retailers and manufacturers must understand this consumer behavior trend in order to reach shoppers, educate them, serve them and earn their loyalty."

 

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